IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.